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Service Commitment
The purpose of service:
Providing the prompt,professional,accurate,attentive and efficient after sales service to our clients.
Service goals:
Satisfying our clients with our prompt and efficient service.
Service efficiency:
1、Responding our client`s within 24 hours after receiving client`s notification.
2、Dispatching our professional after-sales service staff to client`s site to solve the technical issues within 5 working days(3 working days if the client is the client is in Shandong province)after receiving client`s notification if necessary no matter within or without the warranty period.
Service range:
1、Installation on site and commissioning for free.Organizing client`s workers to join the equipment installing,debugging,using and maintaince,making sure that Party A could handle the running and repairing skills if necessary.Our workers shall not leave the client`s site unless receiving client`s permission after finishing installing jobs.
2、We will dispatch our workers to client`s site (if necessary) to repair or replace any damaged parts caused by the inherent quality defect for free within the warranty period;If the warranty has expired,we will charge to our client for dispatching our workers to client`s site to repair or replace the damaged parts with the most favorable price.
3、We will charge the cost of the spare parts to our clients with the cost price.
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CONTACT

Sales Dept. Tel:+86 0631-5788068

Sales Dept. Fax:+86 0631-5757767

Technical Consultation:
+86 0631-5788035

After-sales Service:
+86 0631-5781399

E-mail:howareyou@chemdevice.com

Address:Address: No.9 Dongxin Road, Zhangcun Town, Huancui District, Weihai City, Shandong Province

Zip:264203

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